At Drake Jacket, customer satisfaction remains our top priority. Therefore, if you are not completely satisfied with your purchase, we provide a smooth, hassle-free return and refund experience.

1. Easy 14-Day Return Window

We offer an Easy 14-Day Return Policy. Consequently, you have 14 calendar days from the date you receive your package to request a return or exchange.
To qualify for a full return:
  • First, the jacket must remain unworn, unused, and in the exact condition that you received it.
  • Second, the item must retain all original tags, packaging, and accessories.
  • Finally, you must provide the original receipt or proof of purchase.

2. Simple Return Process

Initiating a return is quick and straightforward. Furthermore, our dedicated customer care team guides you through every single step.
  1. Submit Your Request: Contact our support team at support@drakejacket.com within 14 days of delivery. Please include your order number and the reason for the return.
  2. Receive Authorization: Our team will review your email and promptly provide return instructions along with approval.
  3. Ship Your Package: Pack the jacket securely in its original packaging and dispatch it to our designated warehouse address below.

3. Return Address

Please send all authorized returns directly to our official facility:
Drake Jacket Returns
Attention: ( Mr. Rao Aquib)
Building Bin Kamel
Sharjah Industrial Area 4
Sharjah, United Arab Emirates (UAE)
Note: Please contact us prior to shipping, as unauthorized returns sent without prior approval cannot be accepted.

4. Fast Refund Processing

Once our quality inspection team receives and verifies your returned item, we will notify you immediately regarding the status of your refund.
  • As soon as we approve your return, our finance team initiates your refund to your original payment method.
  • Generally, the refund process takes 2 to 5 business days to credit back to your account, depending on your card issuer or banking provider.

5. Return Shipping Charges

Please note that the customer is responsible for paying all return shipping costs. Shipping charges are non-refundable. Additionally, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot issue refunds for returned items that are lost or damaged during transit.

6. Contact Support

If you need any assistance or have questions about our policy, please reach out to us:
  • Email Support: support@drakejacket.com